Amazon MyTV Guide

Community help forum for Prime Video device registration

Prime Video Registration – AmazonMyTV Questions & Answers

Q

What happens when you open Prime Video on your device for the first time?

Prime Video Setup
A

When you open Prime Video on your device for the first time, the app prompts you to sign in or register the device. This step is required so Amazon can identify your device and connect Prime Video to your Amazon account.

You are usually given two options: sign in directly on the device or register the device using a code. If you choose the code option, a registration code appears on your screen, which you enter on the Amazon website using another device. Once the registration is completed, Prime Video links your device to your Amazon account, allowing you to access Prime content, rentals, purchases, watch history, and personalized settings.

Q

What does “Register on your device” mean on Prime Video?

Device Registration
A

Register on your device” on Prime Video means you sign in directly on the TV or streaming device itself using your Amazon account details. When you select this option, Prime Video asks you to enter your Amazon email address and password on the device screen by following the on-screen instructions.

Once the sign-in process is completed, the device is automatically linked to your Amazon account. This allows you to access Prime Video content, including subscriptions, purchases, rentals, watch history, and account settings, without needing to use a computer or mobile phone for registration.

Q

How does the “Register on Computer” option work?

AmazonMyTV Guide
A

When you choose “Register on Computer,” a 5-character registration code appears on your TV screen. You must open a web browser on your computer or mobile device and visit amazon.com/mytv. After signing in, enter the code shown on your TV to complete the registration process.

Q

Where do I enter the Prime Video registration code?

Activation Codes
A

The Prime Video registration code is entered on the Amazon website, not on your TV. Open a browser and go to amazon.com/mytv, sign in to your Amazon account, and type the code exactly as displayed on your device screen to link the device.

Q

Why does Prime Video show a 5-character code?

Security
A

The 5-character code is used to securely connect your device to your Amazon account. It helps prevent unauthorized access and ensures that only you can activate Prime Video on that device. The code is temporary and must be entered within a short time.

Q

What should I do if my Prime Video registration code expires?

Troubleshooting
A

If the registration code expires, return to the Prime Video app on your device and refresh the screen or restart the app. A new code will be generated automatically. You can then enter the new code at amazon.com/mytv to continue registration.

Q

Do I need an Amazon account to register Prime Video?

Account
A

Yes, an Amazon account is required to register Prime Video on any device. The account information you enter links your device to Amazon services, allowing access to Prime Video content, rentals, purchases, and account settings.

Q

Can I register multiple devices with one Amazon account?

Devices
A

You can register multiple TVs and streaming devices using the same Amazon account. Each device is registered separately, but all devices will have access to your Prime Video library and account preferences.

Q

What happens after Prime Video registration is complete?

Post Registration
A

After registration is complete, Prime Video becomes fully available on your device. You can stream Prime content, watch rented or purchased videos, manage subtitles, adjust playback quality, and access parental control settings linked to your account.

Q

Is amazon.com/mytv different from amazon.com/code?

Activation Pages
A

Yes, amazon.com/mytv is mainly used for registering Prime Video on TVs and streaming devices, while amazon.com/code is commonly used for activating Fire TV and other Amazon devices. Both pages help connect devices to your Amazon account.

Q

Why does Prime Video ask me to register again?

Re-registration
A

Prime Video may ask you to register again if the app was reinstalled, the device was reset, or the account was signed out. Re-registration ensures that the device remains securely linked to the correct Amazon account.

Q

Can I register Prime Video without typing my password on TV?

Security
A

Yes, by choosing the “Register on Computer” option, you can avoid typing your Amazon password on the TV. This method lets you sign in securely on a computer or phone and simply enter a short code.

Q

What should I do if amazon.com/mytv is not loading?

Website Issues
A

If amazon.com/mytv is not loading, check your internet connection and try using a different browser or device. Clearing the browser cache or switching to mobile data can also help resolve the issue.

Q

Can I unregister a device from my Amazon account?

Pricing
A

Yes, you can unregister devices by signing in to your Amazon account and managing your registered devices. This is useful if you no longer use a device or want to remove access.

Q

Why does Prime Video say the code is invalid?

Device Management
A

An invalid code message usually appears if the code was entered incorrectly or has expired. Refresh the Prime Video app on your device to generate a new code and try again.

Q

Does Prime Video registration work on Smart TVs?

Errors
A

Yes, Prime Video registration works on most Smart TVs. The process is the same: open the app, choose a registration option, and complete the steps using amazon.com/mytv if required.

Q

Can I switch Amazon accounts after registering Prime Video?

Smart TVs
A

Yes, you can switch Amazon accounts by signing out of Prime Video on the device and registering again with a different Amazon account. This will link the device to the new account.

Q

What information does Prime Video use during registration?

Account Change
A

During registration, Prime Video uses your Amazon account details to link the device. This connection allows access to your video library, watch history, and personalized recommendations.

Q

Why is device registration important for Prime Video?

Importance
A

Device registration is important because it securely links Prime Video to your Amazon account. Without registration, the app cannot verify your account or provide access to your content and settings.

Q

What is the Amazon code entry page?

Importance
A

The Amazon code entry page is a secure Amazon webpage where you enter an activation or registration code shown on your TV or streaming device. This page is used to link devices like Smart TVs, Fire TV, or the Prime Video app to your Amazon account without typing your login details on the TV.

When a code appears on your screen, you open a web browser on your phone or computer and go to the Amazon code entry page (such as amazon.com/code or amazon.com/mytv). After signing in to your Amazon account, you enter the displayed code. Once submitted, the device is registered and connected to your account, allowing you to access Prime Video, rentals, purchases, and account settings on that device.

Q

How to register a device using Amazon.com/code?

Importance
A

To register a device using Amazon.com/code, first turn on your Smart TV or streaming device and open the Amazon app or Prime Video app. When you begin the setup process, an activation or verification code will appear on your TV screen. This code is unique to your device and is used to link it to your Amazon account.

Next, open a web browser on your mobile phone, tablet, or computer and go to Amazon.com/code. Sign in with the Amazon account you want to use on the device. Enter the code exactly as shown on your TV screen and submit it. Once the code is accepted, your device will automatically register and refresh, giving you access to Prime Video, Amazon purchases, rentals, and your account settings on that device.